Refund & Cancellation Policy
This Refund & Cancellation Policy (“Policy”) governs all purchases made through ApnaResume (https://apnaresume.com), operated by Zerobucks Management Consultants Private Limited.
By purchasing any service through our Website, you acknowledge that you have read, understood, and agreed to this Policy.
1. Nature of Our Services
ApnaResume provides digital career services, including but not limited to:
- Resume Writing
- Resume Review
- Resume Referral
- Other career-related digital services
As these services require immediate allocation of resources, planning, and processing upon successful payment, orders cannot be cancelled once they have been placed.
2. Cancellation Policy
Once an order has been successfully placed and payment has been received, it cannot be cancelled.
Work on your order, or the internal processes required to deliver the purchased service, begins immediately after payment. Therefore, cancellation requests submitted after payment cannot be accepted.
Please review the service details carefully before completing your purchase.
3. Refund Policy
As our Services are digital in nature and begin processing immediately after payment confirmation, all purchases are generally non-refundable.
Refunds will not be provided in situations including, but not limited to:
- Change of mind.
- No longer requiring the service.
- Purchasing the wrong service.
- Delay in responding to our requests for information or documents.
- Failure to provide the required resume or other documents.
- Dissatisfaction based on personal preference after the service has been delivered.
- Lack of interview calls, recruiter responses, job offers, or employment outcomes.
For Resume Referral Services, purchasing the service does not guarantee interviews, referrals, recruiter responses, or job placement. The service is limited to facilitating the distribution of your resume as described on our Website.
4. Exceptional Circumstances
Although refunds are generally not available, we may consider a refund in exceptional circumstances at our sole discretion, including:
- Accidental duplicate payments for the same order.
- Multiple charges resulting from a payment processing error.
- Failure to deliver the purchased service due solely to an error on our part.
Where a refund is approved, it will be processed using the original payment method wherever reasonably possible.
5. Order Modifications
If you need to update information such as your resume, contact details, or other documents after placing an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate such requests where the stage of service delivery permits. However, we cannot guarantee that changes can be made once work has progressed.
6. Processing Time
Where a refund is approved, it will generally be initiated within 7 business days of approval.
The time required for the refunded amount to appear in your account depends on your bank, payment provider, or card issuer, and is outside our control.
7. Contact Us
If you have any questions regarding this Policy, please contact us:
Zerobucks Management Consultants Private Limited
Website: https://apnaresume.com
Email: team@apnaresume.com
We reserve the right to amend or update this Refund & Cancellation Policy at any time. Any changes will be effective upon publication on this page. Continued use of our Website or Services after such changes constitutes acceptance of the revised Policy.